Delivery Policies and Conditions

  1. The products will be delivered to the customers within 45-60 days (production lead time included) after confirming that orders and payments are successful.
  2. The customers will be contacted by our sale staff to schedule the delivery date and time when your orders and payments are made successfully. Delivery appointment will be confirmed again before the schedule via a phone call by our delivery staff.
  3. Delivery to a single location within Bangkok and its vicinity is free of charge for any order with a total value of minimum 25,000 baht (after discount). For orders with a total value less than 25,000 baht or delivery to the location in the other provinces, the delivery charge will be calculated based on distance from our warehouse to the customer's location.
    Delivery charges are shown in links below;

  4. In the case that customers want to pick up products by themselves, the customers can pick up at the Showroom Sathorn branch only.
  5. In the case that the products cannot be delivered at the appointed location on the delivery date and the obstacle is not caused by our company; Extra-charges for re-delivery will be applied.
    1. Standard products: 2,500 baht / delivery
    2. Made to order products: 4,500 baht / delivery
  6. Delivery Postponement:
    In case customers are not able to receive the products on the delivery date;

    1. Customers can postpone the delivery with no charge if:
      1. The postponement is made more than 3 days before the original delivery date. (please inform us via a phone call)
      2. The postponed date is not more than 30 days from the original date.
      3. Full payment must be made at least 3 days before the originaldelivery date.
    2. If the postponement is made less than 3 days before the original delivery date, 2,000 baht will be charged for each postponement.
    3. If the delivery date is postponed more than 30 days from the original date, 500 baht /sq.m. per month will be charged for storage fees.
  7. If the delivery truck cannot access the assigned location and our delivery teams must carry the products more than 50 meters horizontally, 500 Baht/person will be charged. In every additional 50 meters; 500 Baht/person will be charged accordingly.
  8. If the delivery location is higher than 3 storeys and no elevator is applicable; additional charges will be applied:
    1. From 4th – 9th floor – 500 baht/person
    2. From 10th – 19th floor – 1,000 baht/person
    3. From 20th – 29th floor – 2,000 baht/person
    4. From 30th floor and above – 500 baht/person for each additional floor.

Return Policies

The customers must reject any item on the delivery date if the item is incorrect or damaged and then contact us at Tel. No. 02-120-6458